Terms of Use
About Us This web site is owned and operated by Christopher James of London Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Christopher James of London Ltd
Registered Office 7 Olaf Street Peoples Hall
Phone: +4420 8552 7717
Email: sales@namenecklacesdirect.com
Company number: 6807882
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart, then:
1. Type the name or text required in the white box.
2. Select the chain required (if applicable).
3. Checkout and make payment.
When checking out, you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from UK or anywhere else, place your order and your card company will convert the transaction to GBP or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you can make debit or credit card payments by phone.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us immediately and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Deliveries within the UK and Ireland will be sent via either Royal Mail Special Delivery (Gold items) or Recorded delivery (Silver & Gold Plated items). Deliveries outside the UK will be sent by International Signed For.
Delivery Schedule We will normally send your order to you within 4 business days. International orders are generally received in under 7business days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 15% VAT is included.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products exept custom made Necklaces and Engraved items come with a no quibble 7 day guarantee. Please note all items must be returned in their original condition and packaging. Any Custom made necklace or engraved product which is faulty or spelt incorrectly by us is however eligable for a full refund.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on My Phone Number (International +4420 8552 7717
Privacy Policy Christopher James of London Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools Internet Options Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order (exept custom made products which have already been made) and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in their original condition and packaging.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder
